This page contains a list of potential Learn Ultra issues and their workarounds to help you move forward with Learn Ultra, when things don't work quite as expected.

Learn Ultra Troubleshooting

A compendium of known issues appearing in Learn Ultra and their workarounds that will help you and guide your decision making on how to move forward when things don't quite behave as you expect, and how to better take advantage of what Learn Ultra has to offer.

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Learn Ultra troubleshooting item
Category Keywords Question or issue Troubleshooting suggestion
General issues Troubleshooting Support

How do I contact Blackboard support?

This is handled at the Institutional level, please reach out to your Blackboard System Adminstrator(s) or local support team.

Find out your institutions Help Desk providing your University's name

General issues Error message What do I do if I (or one of my students) encounter an error stating "Sorry your name is not on the list" or "Oops! Something went wrong"?

You will typically need to contact your Institution's System Administrator. If you are presented with a 'session debug code' link, please select it and then select 'request log code'. This will provide you with a unique error id that you can share with your Support Team as it will be very helpful in getting your issue resolved.

General issues Converting Courses from Original View to Ultra View Will Original discussion boards dopy over to Ultra courses?

Yes, however the location of the Discussions are in a different place, if you had a direct link to the Discussions/Forums in your Course Content, it will lead to a blank page. Have your users go to the Course Discussions instead.

General issues Converting Courses from Original View to Ultra View Can I use my old tests?

It depends, many (but not all) of the Original View question types are supported in Ultra. For a complete list, please refer to the 'question types' section of the Tests creation page.

Learn more on test creation

General issues Enrollments How do I add users to my Course?

On the Roster page, access a person's menu. Select Edit member information to open the Member Information panel. You can change anyone's role, deny access to your course, or remove a person from your course. Your institution controls what you can do.
In the panel, you can also update your personal information. Your changes are reflected in your profile and throughout the system. Students can edit their information in the same way.

Learn more on course enrollment

General issues Password How do I change my password?

Your instituion controls whether or not you will have the ability to change your password. Additional, if your Instution uses Single Sign On, your password may need to be changed via an external system. Please reach out to your System Adminsitrator for claification.

General issues Collaborate How do I access recordings?

Collaborate is not part of Anthology anymore. You can learn more about it in its new Class page.

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Learn Ultra troubleshooting item
Category Keywords Question or issue Troubleshooting suggestion
Accessibility Accessible content How do I make sure my content is accessible to my students

Improve the accessibility of your course content.

Blackboard Ally works seamlessly with your Learning Management System (LMS)to gauge the accessibility of your content. Ally provides guidance and tips for lasting improvements to your content accessibility...

Learn more on accessible content using Blackboard Ally

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    Learn Ultra troubleshooting item
    Category Keywords Question or issue Troubleshooting suggestion
    Assignments Gradebook error message Why do I get an error message when I attempt to access the Gradebook ( but other Instructors, Graders, and System Admins can)? One or more of the Gradebook columns may have corrupted data.
    If only one Instructor is having this problem, it may be related to the delegated grading settings. Please get a session debug code if possible and reach out to your System Administrator.

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    Learn Ultra troubleshooting item
    Category Keywords Question or issue Troubleshooting suggestion
    Course content Add folder
    Add module
    Move folder
    Move module
    Why can't I add a sub-folder to my Course Content?
    Why can't I move one Content Folder/Module into another Content Folder/Module?
    Organize with folders. You can create two levels of folders to organize your content. Students can navigate easier when they don't have to search for materials. Optionally, add folder descriptions to help students understand what content you've included in them. After you already have two levels of folders, you can't create a third level or upload a folder into the second-level folder.
    Course content Save error
    Saving new content
    Why Blackboard wont save my answers?

    This could mean several different things:

    1. Is the Save/Submit button greyed out?
      • If you've just typed something in, You may need to click on some other part of the form in order for the browser to realize that you are done typing.
      • There may be a required field (denoted in red) which has not yet been filled in.
    2. If you could press the Save button, but your changes aren't showing up:
      • Refresh the page to see if the change just needed to be cached
      • If they still aren't there, then there may be a permissions or connection issue, in that case, you may need to gather a .har file for your System Adminsitrator or Local Support team.
    Course content Adaptive Release How do I use Adaptive Release On the Course Content page, you can access the visibility setting for each item and folder in your content list. In the visibility menu, select Conditional availability to open the item's panel...

    Learn more on releasing content

    Course content Math Editor How do I use the Math Editor in Blackboard?

    Wherever you can add and format text in your course, you can launch the math editor to create mathematical formulas.

    The math editor is written by WIRIS and based on standards like MathML for internal representation and the PNG image format for displaying formulas. The math editor is based on Javascript and runs on any browser and operating system, including smartphones and tablets...

    Learn more about the Math Editor

    Course content Create test
    Edit test
    How to create, edit or deploy a test?

    Tests are always available to instructors but anonymously submitted surveys aren't supported at this time.
    You can create tests alongside the other content students need as they prepare. On the Course Content page, select the plus sign wherever you want to add a test. In the menu, select Create to open the Create Item panel and select Test. The New Test page opens...

    Learn more on creating tests

    Course content Create banner How do I create a banner for my course?

    As an instructor, you and administrator users can upload an image to be the thumbnail in the Courses page at Base Navigation. It can be also the internal Course Banner inside your Ultra courses...

    Learn more on course banners

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    Learn Ultra troubleshooting item
    Category Keywords Question or issue Troubleshooting suggestion
    Grading Set up Gradebook
    Gradebook in Learn Ultra
    How to set up the Gradebook in Blackboard Ultra?

    In the Gradable Items list or student grid view of the gradebook, you can set up the overall grade. The overall grade is a calculated item that you build to show students a running tally of all the items that you grade and post...

    Learn more about overall grade 

      Grading Calculated column Calculated column?

      You can easily add calculations to your course gradebook. A calculation is a formula that produces a numerical result used to view or assign grades, usually based on other graded items.

      You can create your own formulas and use common arithmetic operations, including addition, subtraction, multiplication, and division, and use group operators (parentheses)...

      Learn more about Gradebook calculations 

        Grading Drop lowest grade How to drop lowest grade?

        Pending: Ask PM

          Grading Enter grades
          Start grading
          Start with Gradebook
          How to enter grades?

          You can choose where you want to start grading! In the list where your name appears, you have immediate access to all your grading tasks on the global Grades page. In a course, you can access the course gradebook on the navigation bar. You can see who has made submissions and start grading. You're also alerted in the activity stream when student submissions are ready for grading...

          Learn more on how to start grading

            Grading Feedback for students
            Feedback for learners
            Feedback to learner?

            You can assign, edit, and post grades from three locations:

            1. Submissions list page for an item
            2. Student's submission page
            3. Cell in student grid view...

            Learn more on how to assign, edit and post grades

              Grading Feedback for students
              See feedback
              How to see feedback?

              Open an attempt. On the Submission page, select the feedback icon to open the feedback panel. The panel remains in place as you scroll through the assignment and add overall feedback and a grade...

              Learn more on the feedback panel

                Grading Download files
                Download assessments
                Download assignments
                How to download all files?

                To accelerate your grading process, you can download students' assessment submissions and view them offline. You can download all or only selected submissions as a single ZIP file. Unzip or expand the file to view the contents. Each submission is saved as a separate file with each student's username...

                Learn more about downloading assessments

                  Grading Copy test
                  Copy content
                  How to copy tests from one Course to another?

                  Creating content for your courses takes time and thoughtful planning. If you teach multiple courses that use similar content, you may want to copy content items and folders between courses to help save time. In the Ultra Course View, you can copy content from other courses you teach so you don't have to start with a blank slate...

                  Learn more about copying content

                    Grading Rubrics
                    Grading with rubrics
                    How do I use rubrics for grading?

                    A rubric is a scoring tool you can use to evaluate graded work. When you create a rubric, you divide the assigned work into parts. You can provide clear descriptions of the characteristics of the work associated with each part, at varying levels of skill.
                    Students can use a rubric to organize their efforts to meet the requirements of the graded work. When you allow students access to rubrics before they complete their work, you provide transparency into your grading methods...

                    Learn more on rubrics

                      Grading Calculated formula Why is my calculated formula not returning the results that I expect?

                      If the formula isn't valid, an inline error message appears next to Validate. Problems in your formula are highlighted in red in the right pane...

                      Learn more on formula errors and how to calculate grades

                        Grading Attendance How do I take attendance?

                        Many instructors who teach face-to-face and blended courses use attendance data as part of their students' overall grades. Also, some institutions and programs have attendance policies that require instructors to track the number of class meetings students have missed.

                        Instructors and institutions also use attendance data in these ways:

                        • International students who must maintain visas may need to meet attendance requirements.
                        • Institutions may need to prove “seat time” for federal funding or accreditation.
                        • Many institutions and instructors use attendance as they focus on student retention.

                        For each class meeting, you can mark whether a student is present, late, absent, or excused. The attendance records for each student appear in a single column next to other grades. On the Attendance page, profile pictures appear so you can easily identify students.

                        You can use attendance as part of grade calculations just as you can for an assignment grade column...

                        Learn more about attendance

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                          Learn Ultra troubleshooting item
                          Category Keywords Question or issue Troubleshooting suggestion
                          Interaction with students Discussions
                          Create discussion
                          How to create or edit discussions and posts

                          Online discussions provide unique benefits. Because students can take time to ponder before they post ideas, you may see more thoughtful conversations. You can observe as students demonstrate their grasp of the material and correct misconceptions. You can extend your office hours and reach students more often during the week so that learning is continuous...

                          Learn more on discussions

                            Interaction with students Email
                            Email students
                            How do I email my class?

                            The email tool allows you to send email to other people in your course without launching a separate email program, such as Gmail, Hotmail, or Yahoo. You can send email to individual users or to groups of users...

                            Learn more on emails

                              Interaction with students Accommodations
                              Students with special needs
                              How do I make accommodations for students?

                              You can set accommodations for individual students. You can exempt students from assessment due dates or time limits. Use accommodations to help students progress in the course even though they may have difficulty with some requirements.

                              You can also give an individual student an exception on a specific test or assignment. An exception includes additional attempts or extended access, even if the assessment is hidden from other students. An exception overrides the two settings applied to everyone else for only that specific assessment...

                              Learn more on accommodations

                                Interaction with students Announcements How do I create announcements for my class?

                                Announcements are an ideal way to post time-sensitive information critical to course success. Add announcements for these types of course activities:

                                • Due dates for assignments and projects
                                • Changes to your syllabus
                                • Corrections/clarifications of materials
                                • Exam schedules

                                You can add, edit, and delete announcements from the Announcements page. When you add an announcement, you can also send it as an email to students in your course. Students receive the announcement even if they don't log into your course...

                                Learn more on announcements

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                                  Learn Ultra troubleshooting item
                                  Category Keywords Question or issue Troubleshooting suggestion
                                  Performance Tracking Analytics How do I use analytics in my Course?

                                  Analytics for Learn is an optional service that allows you to run different reports for your courses that keep track of how your students are performing. Analytics for Learn extracts data from Blackboard Learn, transforms it, and brings it into an analytics framework where it's combined with data from your institution's SIS system...

                                  Learn more on Analytics

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                                  Learn more about the Learn Adoption Toolkit and how to smooth your transition to Ultra.


                                  Watch a video about Base Navigation

                                  The following narrated video provides a visual and auditory representation of some of the information included on this page. For a detailed description of what is portrayed in the video, open the video on YouTube, navigate to More actions, and select Open transcript.

                                  Video: Ultra Base Navigation shows an introduction to the Ultra visualization of courses.

                                  Base Navigation video introduction